Transactional sms or Online messaging: Every online transaction sms has the following features:
Header is always in XX-XXXX Alphabetical Format as per TRAI Guidelines.
Text message will have a/c, account no: in it.
There will be data like OTP, Appointment, available balance, Booking ID, combined balance, available balance.
There will be Online data like credit, debited, credited, payment.
Instant messaging on transactions or at various stages of delivery of any order make a company attractive to its customers. Online SMSs are becoming increasingly popular in e-commerce, banking, retail, and other industries for this reason. Currently, every company uses them as the foundation for sending process data, billing informadatatatus data.
Transactional SMS Services By MobonAir
Transactional Message
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Why use Transactional SMS
Businesses utilise transactional SMS to communicate transactional information. Businesses can reach out to subscribers directly using this sort of SMS to convey vital details that aren’t tied to promotional activity, such as order status, delivery alerts, and more.
Here are some cases when you shouldn’t think of moving ahead without letting your customer know –
- Confirmation of transaction
- Status information of ordered products
- Delivery confirmation
- Online Order Receipts
- Sending Alerts
- Indutrial Notifications
- Automated Business Messages
How can SMS be a game changer for your business?
As many as 80% of shoppers would rather receive a text message informing them when their items have delivered rather than an email. Forty-five percent of consumers say they are more likely to buy from a company after receiving a personal, text message from the company.
There’s no doubt that if 75% of your customers choose messaging for offers and communications, it can revolutionise your company. It’s little wonder that companies of all sizes, from mom-and-pop shops to Fortune 500 corporations, are adopting transactional SMS to improve communication with customers.
The instantaneous, error-free delivery of crucial information and updates to your consumers via a protected communication channel is just one of the many ways in which transactional SMS messages enhance customer engagement.
Types of transactional SMS
Different kinds of transactional SMS are used for different things, but the main goal is always the same: to give your customers important transactional information at the right time.
You can use transactional SMS in different ways, depending on your goal and the type of transaction. This is true no matter what products or services you offer. Transactional SMS is often used to send things like order confirmations, shipping and delivery updates, one-time passwords (OTPs), and e-receipts, among other things.
Different kinds of transactional SMS are used for different things, but the main goal is always the same: to give your customers important transactional information at the right time.
- One time passwords (OTPs): Transactional SMS can be used to send OTPs to customers to maximize security of your platform. Customer actions like sign-ins, payments, and more can be verified by sending automated OTPs.
- Informative notices: You can convey any critical information regarding your services or products to your customers through transactional SMS. E.g. if you own an ecommerce business, then you can send these messages to your customers to inform them about their order status, shipping updates, delivery status, payments, etc. This will help you to keep your customers in loop with the entire process from the beginning to the end.
- Booking confirmations or cancellations: Sending transactional SMS messages to customers is a great way to remind them of their booking status regarding a hotel stay, flight, or other activities.
- General alerts: Sending transactional SMS as alerts for certain actions to your customers can help your organization to deliver an effective customer service. Whether it’s for an appointing or financial transaction, keeping your customers updated about important events is extremely important for healthy business-client relationships.
